Shipping & Returns


SHIPPING

Standard shipping within the continental US, Alaska, Hawaii and US Territories is $4.99. The international shipping rate is $9.99. There are no delivery restrictions based on type, weight, or size. 

Expected shipping time is 10-17 days. An order can, however, take anywhere between 10-29 days to arrive for US delivery. Expect double the time for international deliveries. Please allow an extra 5 working days during the peak holiday season. We appreciate your patience.

REFUNDS

All items can be refunded within 30 days of receiving the order. To be eligible for a refund, your item must be unused and in the same condition that you received it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please send us an email directly to basetrailshop@gmail.com to notify us that you'd like a refund.

Please retain the original delivery packaging, i.e padded envelope or box with address label still attached. Please note this must be provided for us to issue a refund.

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will do this whether or not we are able to give you a refund.

If your refund is approved, then a credit will automatically be applied to your credit card or original method of payment, within 3 working days.

We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage.